Ophthalmology Clinic Operations Lead

Duke Careers; Durham (NC); On-site; USD 85,000 - 125,000; Full time

Job summary

Duke Health Integrated Practice at the Duke Eye Center on Erwin Rd seeks a Clinic Manager to lead daily ambulatory operations, administrative and patient service functions across one or more clinics. You will oversee staff, coordinate resources, and align performance with organizational goals under the Practice Administrator and Ambulatory Operations Director.

The role emphasizes adherence to DUHS policies, budgeting, quality improvement, and non-nursing clinical leadership to deliver

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required. Experience in ambulatory or outpatient clinic operations preferred.
• COT Certified Ophthalmic Technician by JCHAPO required

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

Skills

Leadership

Staff supervision

Scheduling

Education

Bachelor’s degree in healthcare administration or related field

COT Certified Ophthalmic Technician (JCHAPO)

Job description

Duke Health Integrated Practice at the Duke Eye Center on Erwin Rd seeks a Clinic Manager to lead daily ambulatory operations, administrative and patient service functions across one or more clinics. You will oversee staff, coordinate resources, and align performance with organizational goals under the Practice Administrator and Ambulatory Operations Director.

The role emphasizes adherence to DUHS policies, budgeting, quality improvement, and non-nursing clinical leadership to deliver