Eye Center Clinic Manager — Patient Care & Operations

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Duke Health Integrated Practice in Durham is seeking a Clinic Manager to oversee daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinics. You will ensure high-quality patient care, efficient operations, and compliance with DUHS policies.

Reporting to the Practice Administrator, you will lead clinic staff, coordinate resources, support physician and APP teams, drive performance improvement, and participate in budgeting and change

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred or equivalent combination of education and experience.
• Minimum of three years of related administrative or clinic management experience; ambulatory/outpatient experience preferred.
• COT Certified Ophthalmic Technician by JCHAPO required.

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Education

Bachelor's degree in healthcare administration, business, or related field

Job description

Duke Health Integrated Practice in Durham is seeking a Clinic Manager to oversee daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinics. You will ensure high-quality patient care, efficient operations, and compliance with DUHS policies.

Reporting to the Practice Administrator, you will lead clinic staff, coordinate resources, support physician and APP teams, drive performance improvement, and participate in budgeting and change