Ophthalmology Clinic Operations Manager

Massachusetts Eye and Ear; Boston (MA); On-site; USD 97,000 - 141,000; Full time

Job summary

Massachusetts Eye and Ear, part of Mass General Brigham, seeks a Clinic Operations Manager to oversee daily clinical operations, lead staff, and ensure efficient workflows and exceptional patient care at 243-245 Charles Street.

You will partner with physicians and administrative leaders to implement new workflows, manage budgets, monitor quality metrics, and foster a collaborative, patient-centered culture in a fast-paced ophthalmology setting.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• 5–7 years of progressive leadership/management experience in an ophthalmology practice or clinical setting.
• Certified Ophthalmic Assistant (COA) certification from JCAHPO required.

Responsibilities

• Provide day-to-day leadership and oversight for clinical staff across the department, including hiring, onboarding, training, scheduling, and performance management.
• Assess and maintain staff competencies to support quality care, safety, and regulatory compliance.
• Partner with department leadership to implement new workflows, operational processes, and regulatory requirements.
• Identify and support workflow and system improvements that enhance efficiency, patient care, and team effectiveness.
• Assist in developing and monitoring departmental budgets while promoting responsible resource management.
• Allocate and redeploy staff as needed to support patient volume, operational priorities, and continuity of care.
• Promote a positive patient experience by ensuring resources are effectively utilized to meet diverse patient needs.
• Address patient questions and service recovery needs promptly and professionally.
• Monitor operational and quality metrics, identifying opportunities to improve patient satisfaction and department performance.
• Collaborate with physicians, clinical leaders, and administrative partners to support departmental goals and strategic initiatives.
• Foster a collaborative, inclusive, and patient-centered culture focused on continuous improvement and operational excellence.

Skills

Leadership

Staff development

Team management

Communication

Analytical thinking

Problem solving

Prioritization

Organizational skills

Healthcare knowledge

Microsoft Office

Education

Healthcare Administration

Tools

Microsoft Office

Healthcare IT systems

EMR systems

Job description

Massachusetts Eye and Ear, part of Mass General Brigham, seeks a Clinic Operations Manager to oversee daily clinical operations, lead staff, and ensure efficient workflows and exceptional patient care at 243-245 Charles Street.

You will partner with physicians and administrative leaders to implement new workflows, manage budgets, monitor quality metrics, and foster a collaborative, patient-centered culture in a fast-paced ophthalmology setting.