Ophthalmology Account Management Director Remote

Merck; Columbus (OH); On-site; USD 256,000 - 403,000; Full time

Job summary

Merck is seeking a dynamic National Leader of the Ophthalmology Account Management Team to lead a field team of Account Directors and drive strategic partnerships with retina practices and large networks.

Reporting to the US Franchise Leader of Ophthalmology, you will shape the customer engagement model, oversee senior account executives, and coordinate cross-functional efforts across SAMs, Field Sales, Reimbursement, and Medical to support a forthcoming ophthalmology launch.

Qualifications

• 12+ years in the pharmaceutical/biotech industry.
• 7+ years managing direct reports.
• 5+ years in strategic/key account management with enterprise-level engagement.
• Proven ability to influence without authority and mobilize cross-functional colleagues.
• Strong understanding of buy-and-bill economics, specialty drug distribution, GPO contracting, and reimbursement dynamics.
• Excellent interpersonal and communication skills; ability to travel up to 50%.

Responsibilities

• Lead and oversee the Ophthalmology Account Management Team, including National Account Directors and district-based Key Account Managers.
• Shape strategic direction as part of the US Ophthalmology Leadership Team.
• Provide executive-level oversight and sponsorship for major customer accounts.
• Coach and mentor a high-performing field team and drive cross-functional collaboration across SAMs, BEMs, Field Sales, Field Reimbursement, and Medical.
• Launch excellence: oversee customer engagement plans and optimize resource allocation.
• Partner with cross-functional teams to ensure compliant and effective pull-through in the customer network.
• Develop growth strategy and lead execution to deliver coordinated cross-functional efforts.

Skills

Strategic account management

Leadership

Cross-functional collaboration

Financial acumen

Negotiation

Travel 50%

CRM

Education

Bachelor's degree

MBA preferred

Tools

CRM

Job description

Merck is seeking a dynamic National Leader of the Ophthalmology Account Management Team to lead a field team of Account Directors and drive strategic partnerships with retina practices and large networks.

Reporting to the US Franchise Leader of Ophthalmology, you will shape the customer engagement model, oversee senior account executives, and coordinate cross-functional efforts across SAMs, Field Sales, Reimbursement, and Medical to support a forthcoming ophthalmology launch.