Ophthalmic Front Desk Specialist

Acuity Eye Group; Downey (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Acuity Eye Group in Downey, CA is seeking a Front Office Associate to welcome patients, check in/out, collect insurance and personal information, answer phones, verify appointments, and maintain patient files in electronic and paper forms. The role supports front desk operations and assists in preparing patients for treatment while maintaining HIPAA compliance.

The position requires strong communication skills, ability to multitask in a fast-paced clinic, proficiency with Word/Excel, and

Qualifications

• High School education, GED or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.

Responsibilities

• Greet patients and check in/out, collect insurance and personal information.
• Answer phones, verify appointment times, and maintain patient files (electronic and paper).
• Process route slips and day sheets; scan and upload documents and IDs.
• Schedule patients in the EMR system; submit authorizations and create tasks as needed.
• Assist in preparing patients for treatment and support doctors during visits.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Multitasking

Education

High School Diploma

Tools

EMR system

Job description

Acuity Eye Group in Downey, CA is seeking a Front Office Associate to welcome patients, check in/out, collect insurance and personal information, answer phones, verify appointments, and maintain patient files in electronic and paper forms. The role supports front desk operations and assists in preparing patients for treatment while maintaining HIPAA compliance.

The position requires strong communication skills, ability to multitask in a fast-paced clinic, proficiency with Word/Excel, and