Operator-Part Time

SIMEDHealth; Ocala (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

SIMEDHealth in Ocala, FL is seeking a part-time Telephone Operator to be the welcoming first face for patients, handling calls, directing them, and supporting clinic operations with a friendly, professional demeanor.

Responsibilities include answering calls, verifying patient information, scheduling appointments, processing basic patient data in the EMR, and coordinating with the new patient coordinator. Strong communication and a commitment to service are essential.

Qualifications

• High School diploma or equivalent (Required).
• Strong computer skills, including proficiency in Word and Outlook (Required).
• Experience using electronic medical records.
• Clear and professional speaking voice.
• Commitment to outstanding customer service with strong communication.

Responsibilities

• Answer incoming calls and direct patient calls to appropriate extension using multi-line phone system.
• Answer patient inquiries regarding general questions (directions, hours, etc.).
• Verify patient information, update as needed and document health information electronically into the chart.
• Type detailed notes and maintain accurate records.
• Schedule appointments, verify insurance and operate electronic fax server.
• Read and interpret Hospital Call Schedules and review provider availability.
• Familiar with hospital consults and transitional care calls.
• Direct new patient calls to the new patient coordinator.
• Retrieve voicemail messages and return calls; observe HIPAA policies.
• Provide basic information about SIMEDHealth providers and services.
• Must be able to stay seated for long periods.

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

Spanish language (optional)

Education

High School diploma or equivalent

Tools

Microsoft Word

Outlook

Electronic Medical Records (EMR)

Job description

Part-Time Telephone Operator - Your Healthcare Career Starts Here at SIMEDHealth!

Join our dedicated and dynamic team in Ocala, FL, as a part-time Telephone Operator! You'll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure.

The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.

Your Responsibilities Will Include:

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls.
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessaryObserving patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

What we are looking for:

• High School diploma or equivalent (Required).
• Strong computer skills, including proficiency in Microsoft Word and Outlook (Required).
• Experience using electronic medical records.
• Clear and professional speaking voice.
• A genuine commitment to providing outstanding customer service.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, energetic environment.
• Spanish speaking is a plus, but not required.

Visit SIMEDHealth.com to learn more! SIMEDHealth is an equal opportunity employer.

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com.