Clinic Assistant/Operator-Part Time

SIMEDHealth; Ocala (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental

Vision

401(k)

Paid time off

Paid holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL seeks a friendly Telephone Operator to be the first point of contact for patients, handling incoming calls, scheduling, and information requests. The role emphasizes patient-centered service and accurate data entry in the EMR system.

Ideal candidates have a high school diploma, strong communication skills, and proficiency with Word, Outlook, and EMR systems. This is a full-time position with comprehensive benefits and a supportive team environment.

Qualifications

• Requires high school diploma or equivalent.
• Experience with electronic medical records.
• Strong customer service and communication skills.

Responsibilities

• Answer incoming calls and direct patient calls to appropriate extension using multi-line phone system.
• Answer patient inquiries regarding general questions (directions, hours, etc.).
• Verify patient information, update as needed and document health care information electronically into the patient chart.
• Type detailed notes.
• Schedule appointments, verify insurance and operate electronic fax server.
• Read and interpret Hospital Call Schedules.
• Review provider schedules daily for availability.
• Familiar with hospital consults & transitional care calls.
• Direct new patient calls to the new patient coordinator.
• Retrieve voicemail messages and return calls as needed.
• Observe HIPAA policies and procedures.
• Provide basic information about SIMEDHealth providers and services.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

HIPAA compliance

Education

High School diploma or equivalent

Tools

Microsoft Word

Outlook

Electronic Medical Records

Job description

Full-Time Telephone Operator - Your Healthcare Career Starts Here at SIMEDHealth!

Join our dedicated and dynamic team in Ocala, FL, as a part-time Telephone Operator!

You’ll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure.

The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.

Your Responsibilities Will Include:

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

What we are looking for:

• High School diploma or equivalent (Required)
• Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
• Experience using electronic medical records
• A genuine commitment to providing outstanding customer service
• Excellent communication and interpersonal skills
• The ability to thrive in a fast-paced, energetic environment

SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.

Visit SIMEDHealth.com to learn more! SIMEDHealth is an equal opportunity employer.

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com.