Patient Care Phone Operator | Front Desk & Scheduling

SIMEDHealth; Ocala (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental

Vision

401(k)

Paid time off

Paid holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL seeks a friendly Telephone Operator to be the first point of contact for patients, handling incoming calls, scheduling, and information requests. The role emphasizes patient-centered service and accurate data entry in the EMR system.

Ideal candidates have a high school diploma, strong communication skills, and proficiency with Word, Outlook, and EMR systems. This is a full-time position with comprehensive benefits and a supportive team environment.

Qualifications

• Requires high school diploma or equivalent.
• Experience with electronic medical records.
• Strong customer service and communication skills.

Responsibilities

• Answer incoming calls and direct patient calls to appropriate extension using multi-line phone system.
• Answer patient inquiries regarding general questions (directions, hours, etc.).
• Verify patient information, update as needed and document health care information electronically into the patient chart.
• Type detailed notes.
• Schedule appointments, verify insurance and operate electronic fax server.
• Read and interpret Hospital Call Schedules.
• Review provider schedules daily for availability.
• Familiar with hospital consults & transitional care calls.
• Direct new patient calls to the new patient coordinator.
• Retrieve voicemail messages and return calls as needed.
• Observe HIPAA policies and procedures.
• Provide basic information about SIMEDHealth providers and services.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

HIPAA compliance

Education

High School diploma or equivalent

Tools

Microsoft Word

Outlook

Electronic Medical Records

Job description

SIMEDHealth in Ocala, FL seeks a friendly Telephone Operator to be the first point of contact for patients, handling incoming calls, scheduling, and information requests. The role emphasizes patient-centered service and accurate data entry in the EMR system.

Ideal candidates have a high school diploma, strong communication skills, and proficiency with Word, Outlook, and EMR systems. This is a full-time position with comprehensive benefits and a supportive team environment.