Clinic Assistant/Operator-Lead

SIMEDHealth; Ocala (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Insurance

Dental Insurance

Short & Long Term Disability

Accident Insurance

Critical Illness Insurance

Hospitalization Insurance

Health Savings Account

401(k) with profit sharing

Paid Time Off

Paid Holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL is seeking a friendly full-time Telephone Operator to be the welcoming first point of contact for patients. You will answer calls, verify information, schedule appointments, and route inquiries with courtesy and accuracy, ensuring a smooth patient experience from arrival to departure.

The ideal candidate has a high school diploma, basic computer skills (Word/Outlook), and experience with electronic medical records.

Qualifications

• HS diploma or equivalent
• Proficient in MS Word and Outlook
• Experience with electronic medical records
• Commitment to outstanding customer service
• Excellent communication and interpersonal skills
• Thrives in a fast-paced environment

Responsibilities

• Answer incoming calls and direct to extensions using a multi-line system
• Address patient inquiries regarding directions, hours, and general questions
• Verify patient information and document health information in the patient chart
• Type detailed notes and schedule appointments
• Verify insurance and operate electronic fax server
• Read hospital call schedules and review provider calendars
• Assist new patients by directing calls to the coordinator
• Monitor and return voicemail messages as needed
• Adhere to HIPAA and safety policies
• Provide basic information about SIMEDHealth services

Skills

MS Word

Outlook

EMR

Customer service

Communication

Education

High School diploma

Tools

EMR software

Job description

Full-Time Telephone Operator - Your Healthcare Career Starts Here at SIMEDHealth!

Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator! You'll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure.

The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.

Your Responsibilities Will Include:

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls.
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

What We're Looking For:

• High School diploma or equivalent (Required).
• Strong computer skills, including proficiency in Microsoft Word and Outlook (Required).
• Experience using electronic medical records.
• A genuine commitment to providing outstanding customer service.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, energetic environment.

Why Choose SIMEDHealth?

We offer a comprehensive and valuable benefits package, including:

• Health Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• Short & Long Term Disability
• Accident Insurance
• Critical Illness Insurance
• Hospitalization Insurance
• Health Savings Account
• 401(k) with profit sharing
• Paid Time Off
• Paid Holidays
• Wellness discounts

SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.

Visit SIMEDHealth.com to learn more! SIMEDHealth is an equal opportunity employer.

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com.