Clinic Assistant/Operator-Lead

SIMEDHealth; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Insurance

Dental Insurance

Short & Long Term Disability

Accident Insurance

Critical Illness Insurance

Hospitalization Insurance

Health Savings Account

401(k) with profit sharing

Paid Time Off

Paid Holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL is seeking a full-time Telephone Operator to be the welcoming first point of contact for patients. You will answer calls, route inquiries, verify information, schedule appointments, and assist with basic office tasks while maintaining HIPAA compliance.

The role requires a high school diploma, strong computer skills (Word, Outlook) and experience with electronic medical records, delivering outstanding customer service in a fast-paced environment.

Qualifications

• High School diploma or equivalent is required.
• Strong computer skills, including Microsoft Word and Outlook.
• Experience using electronic medical records.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, energetic environment.

Responsibilities

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system.
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.).
• Verify patient information, update when needed and document health care information electronically into the patient chart.
• Type detailed notes and maintain patient records.
• Schedule appointments, verify insurance and operate an electronic fax server.
• Read and interpret Hospital Call Schedules and patient information.
• Review provider schedules for availability daily and throughout the day.
• Familiarize with hospital consults and transitional care calls.
• Direct new patient calls to the new patient coordinator.
• Retrieve voicemail messages and return calls as needed.
• Observe HIPAA and safety policies for patients and staff.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environment

Education

High School diploma or equivalent

Tools

Microsoft Word

Outlook

Electronic Medical Records

Job description

Full-Time Telephone Operator - Your Healthcare Career Starts Here at SIMEDHealth!

Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator! You'll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure. The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.

Your Responsibilities Will Include

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

What We're Looking For

• High School diploma or equivalent (Required)
• Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
• Experience using electronic medical records
• A genuine commitment to providing outstanding customer service
• Excellent communication and interpersonal skills
• The ability to thrive in a fast-paced, energetic environment

Why Choose SIMEDHealth?

We offer a comprehensive and valuable benefits package, including:

• Health Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• Short & Long Term Disability
• Accident Insurance
• Critical Illness Insurance
• Hospitalization Insurance
• Health Savings Account
• 401(k) with profit sharing
• Paid Time Off
• Paid Holidays
• Wellness discounts

SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.

Visit SIMEDHealth.com to learn more! SIMEDHealth is an equal opportunity employer.

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com.