Operations Voice Manager

ValidaTek, Inc.; Arlington (TX); On-site; USD 58,000 - 97,000; Full time

Job summary

An established industry player is seeking an Operations Voice Manager to lead the management and enhancement of voice communication systems for a significant DoD IT infrastructure program. This role involves strategic planning, system monitoring, and providing leadership to a high-performing team, ensuring compliance with government standards and practices. The ideal candidate will have extensive experience in voice communication operations, a strong background in team leadership, and the ability to influence stakeholders effectively. Join a purpose-driven organization committed to innovation and excellence in IT services, where your contributions will make a meaningful impact.

Qualifications

• 10+ years managing voice communication operations in a cleared government environment.
• Active TS/SCI clearance and Security Plus certification required.

Responsibilities

• Plan and implement voice communications infrastructure to meet customer needs.
• Monitor system performance and resolve issues for reliability.

Skills

Voice Communication Operations Management

Team Leadership

Oral and Written Communication

Problem Solving

Education

Bachelor's Degree in IT or Related Field

Tools

Voice Communication Systems

Job description

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

ValidaTek is searching for an Operations Voice Manager who will oversee all operations and enhancements of voice communication systems for a large DoD IT infrastructure program providing a common view for all enterprise-wide users.

Responsibilities

In this role, the Operations Voice Manager will:

• Plan and implement a voice communications infrastructure and strategy to meet current and future customer needs, ensuring the infrastructure meets/exceeds all DoD government standards, practices, and regulations.
• Monitor system for performance, identifying and resolving issues to ensure system reliability and availability.
• As Subject Matter Expert, stay current with best practices and emerging technologies to make recommendations on process and system improvements and future enhancements.
• Provide leadership and motivation to a high-performing team.
• Provide regular reports and analysis to leadership and stakeholders.
• Collaborate with other IT departments to ensure seamless integration of voice systems with other IT systems, ensuring reliability and availability to end users.

Qualifications

To be considered for this role, candidates must have:

• 10+ years of experience managing voice communication operations in a cleared government environment.
• Subject Matter Expert on voice communication systems.
• Proven ability to lead and motivate a high-performing team.
• Strong oral and written communications and the proven ability to influence leadership and stakeholders.
• Security Plus certification.
• All candidates must have an active TS/SCI clearance.
• All candidates must have a bachelor’s degree in IT or related field.

Posted Min Pay Rate

USD $58,183.94/Yr.

Posted Max Pay Rate

USD $96,973.24/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.