Operations Voice Manager

Shelby American, Inc.; Frederick (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is looking for a skilled Operations Voice Manager to lead voice-related operations in a dynamic environment. This role requires extensive experience in VoIP and telecommunication systems, particularly within a DoD IT context. You will oversee daily operations, manage performance, and ensure compliance with security standards while leading a talented team. Join a forward-thinking company that values diversity and offers a comprehensive benefits package, allowing you to thrive in your career and contribute to impactful projects.

Benefits

Comprehensive benefits package

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• 10+ years of experience managing VoIP and telecommunication systems.
• Ability to lead teams effectively in high-pressure environments.

Responsibilities

• Oversee day-to-day operations of voice systems and telecommunication technologies.
• Ensure compliance with DoD regulations and manage incident response.

Skills

VoIP expertise

Telecommunication systems management

Team leadership

Incident management

Troubleshooting skills

Communication skills

Education

Bachelor’s Degree in IT or related field

Tools

Avaya CS2100

Cisco CM

GENBAND AS

5ESS TDM

NetPlus

Job description

A Square Group (ASG) is a Minority Woman Owned, Physician owned small business with over 15 years' experience in federal government contracting. ASG provides a broad range of healthcare, intelligence, and defense technology-related services such as software development and integration, mobile apps, AI/ML, Analytics, Data Science, Bigdata, DevSecOps, Digital transformation, Cloud, and Cybersecurity. ASG is CMMI Level 3 certified for Development and Services and holds ISO certifications 9001:2015, 20000-1:2011, and 27000:2015.

Job Description:

We are seeking a skilled Operations Voice Manager to oversee and manage voice-related operations in a fast-paced environment. The ideal candidate will have extensive experience with VoIP and telecommunication systems, along with the ability to lead teams and manage complex operations within a DoD IT environment.

What You Will Do:

• Oversee the day-to-day operations of voice systems, including VoIP and telecommunication technologies (e.g. Avaya CS2100, Cisco CM, ACD, GENBAND AS, and 5ESS TDM).
• Provide management and support for voice-related services and ensure high levels of service availability and performance.
• Manage voice infrastructure, coordinating with technical teams to ensure systems are optimized and secure.
• Work closely with cross-functional teams to design and implement scalable solutions for voice operations.
• Monitor and maintain the performance of voice systems, addressing issues as they arise.
• Report overall telecommunication system configuration management and use Government-provided network infrastructure and management tools (e.g. NetPlus).
• Ensure compliance with relevant DoD regulations, including network security standards.
• Supervise teams involved in voice operations and provide guidance and support as needed.
• Coordinate troubleshooting and incident management for voice-related issues.
• Participate in the planning and execution of upgrades and improvements to voice infrastructure.

What We Need:

• Bachelor’s Degree in IT or related field.
• Minimum ten (10) years of experience.
• Strong expertise as an Operations Manager, managing VoIP and telecommunication systems.
• Experience in managing operations in a DoD IT environment.
• Ability to lead and manage teams effectively in a high-pressure environment.
• Knowledge of network infrastructure and the ability to optimize voice system performance.
• Familiarity with DoD IT regulations and security standards.
• Excellent troubleshooting and incident management skills.
• Strong communication skills, with the ability to interact effectively with all levels of the organization.

Certifications:

• Security+

Clearance Level: Active TS/SCI.

Additional Information:

At ASG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to careers @ a2-g.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

At ASG, we want you to be well and thrive. Our benefits package includes: