Operations Voice Manager

TekSynap; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an Operations Voice Manager to lead a dynamic team in Arlington, VA. In this pivotal role, you will oversee voice services, ensuring operational efficiency and compliance with modernization efforts. Your expertise will guide the management of VoIP and TDM technologies, while you provide technical leadership and exceptional customer service. This position offers a competitive benefits package and the opportunity to work in a fast-paced, innovative environment that values technology and information management. If you are ready to make a significant impact in the telecom sector, this role is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short-term Disability

Long-term Disability

Vacation Time

Holidays

Qualifications

• 10+ years of experience in operations management, VoIP, or Telecom.
• Must possess a Top Secret/SCI clearance.
• CompTIA Security + CE certification required.

Responsibilities

• Manage team supporting voice services including VoIP and TDM technologies.
• Ensure operational efficiency and compliance of voice infrastructure.
• Develop and execute preventive maintenance programs for voice systems.

Skills

Operations Management

VoIP Technologies

Telecommunications

Project Management

Customer Service

Education

Bachelor’s degree in IT or related field

Tools

Government-provided management tools

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.
• Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.
• Provide technical leadership, manage projects, and deliver exceptional customer service.
• Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.
• Continuously monitor performance of voice systems, report on performance, and take corrective actions.
• Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
• Monitor operational status of switching systems and network components.
• Provision VoIP, VoSIP, ACD, and TDM services and perform MACs provisioning.
• Ensure system operation meets specified performance requirements and provide performance reporting.
• Develop and execute test plans for voice services.
• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.
• Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
• Support telecommunication system configuration management using Government-provided infrastructure and management tools.
• Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
• Provide system reporting and ensure the system can produce Standard and Custom Reports.

REQUIRED QUALIFICATIONS

• Experience:
  • 10+ years of relevant experience in operations management, VoIP, or Telecom.
• Certifications:
  • CompTIA Security + CE.
• Education:
  • Bachelor’s degree in IT or related field.
• Clearance: Must possess a Top Secret/SCI clearance.

Overview

We are seeking an Operations Voice Manager to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location: Arlington, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Top Secret/SCI clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.