Operations Voice Manager

Comprehensive Power, Inc; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Operations Voice Manager to lead a team in maintaining and optimizing voice communication systems. This pivotal role involves ensuring compliance and operational efficiency across various locations while managing incident tickets and performing preventive maintenance. The ideal candidate will bring over a decade of experience in voice communications technology, paired with an active TS/SCI clearance. Join a collaborative environment where your expertise will drive impactful projects and enhance mission-critical capabilities. If you are passionate about telecommunications and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in voice communications technology required.
• Active TS/SCI Clearance is mandatory for this role.

Responsibilities

• Manage and maintain voice communication systems 24/7.
• Develop a preventive maintenance program for voice infrastructure.

Skills

Voice Communications Technology

Telecommunications Equipment Management

Incident Management

Preventive Maintenance

Technical Communication

Education

Bachelor's Degree in a related field

Security Plus Certification

Tools

VoIP Systems

VoSIP Systems

TDM Systems

Job description

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

Roles and Responsibilities:

• Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365.
  
• Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements.
  
• Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels.
  
• Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly.
  
• Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks.
  
• Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations.
  
• Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems.
  
• Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required.
  
• Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance.
  
• Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied.
  
• Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution.
  
• Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.
  

Qualifications/Experience:

• Active TS/SCI Clearance
  
• 10+ years of relevant experience
  
• Experience in voice communications technology, including VoIP, VoSIP, and TDM systems.
  
• Strong technical knowledge of telecommunications equipment and systems management.
  
• Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
  

Education/Certifications:

• Bachelor's Degree in a related field (required)
  
• Security Plus Certification (required)