Operations Voice Manager

GCyber; Arlington (VA); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is on the lookout for an Operations Voice Manager to lead voice service delivery in a high-security environment. This role involves overseeing VoIP and telecom systems, mentoring a dedicated team, and ensuring compliance with stringent security standards. With a commitment to employee development, this innovative company offers a comprehensive benefits package, including generous paid leave, health insurance, and professional growth opportunities. If you are passionate about voice communication technologies and thrive in a dynamic environment, this is an exciting opportunity to make a significant impact.

Benefits

26 Days of Paid Leave + Annual PTO Increase

Paid Parental Leave

401(k) Matching

100% Company-funded Disability Insurance

90% Company-Funded Health, Dental, and Vision Insurance

Training and Professional Development Plans

Commuter Benefits Plan

Parking and Transportation Allowance

Qualifications

• 10+ years of experience in voice communication operations, focusing on VoIP and Telecomm.
• Active DoD Top Secret/SCI security clearance required.

Responsibilities

• Oversee operation and maintenance of voice communication systems, ensuring high availability.
• Lead a team of voice communications professionals to align with organizational goals.

Skills

Voice Communication Operations

VoIP Technologies

Telecommunications

Team Leadership

Strategic Planning

Education

Bachelor’s Degree in IT or related field

Tools

VoIP Systems

Telecom Systems

Job description

GCyber is seeking an Operations Voice Manager to support a high profile DISA customer. As an Operations Voice Manager, you will ensure the seamless delivery of voice services, including VoIP and Telecomm, within a high-security environment.

As an Operations Voice Manager, you will:

• Oversee the operation, maintenance, and enhancement of voice communication systems, including VoIP and telecom, ensuring high availability and performance.
• Lead and mentor a team of voice communications professionals, ensuring efficiency and alignment with organizational goals.
• Develop and implement strategic plans for scalable, resilient, and secure voice communication infrastructure.
• Monitor system performance, identifying and resolving issues proactively to minimize impact on operations and service quality.
• Collaborate with IT security teams to ensure compliance with security standards, including TS and SCI requirements.
• Manage vendor relationships, monitor system performance, and drive continuous improvement through industry best practices and innovation.

Minimum Qualifications and Experience:

• Active DoD Top Secret/SCI security clearance
• Bachelor’s Degree in IT or related field
• 10+ years of experience in voice communication operations, with a focus on VoIP and Telecomm technologies within a DoD environment
• Security+ Certification

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch

For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber