Operations Voice Manager

DecisionPoint Corporation; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Operations Voice Manager to oversee critical voice communications for a high-security government program. This role involves managing secure and non-secure voice services, ensuring operational integrity, and providing round-the-clock support. The ideal candidate will have extensive experience in voice communications within a DoD environment and possess a strong understanding of relevant regulations. Join a team committed to excellence and make a significant impact in ensuring effective communication for mission-critical operations.

Qualifications

• 10+ years of experience in voice communications management in high-security environments.
• Active TS/SCI clearance is required for this role.

Responsibilities

• Manage operational support for secure voice communications within the Pentagon.
• Provide 24x7 support for voice operations and coordinate maintenance actions.

Skills

Voice Communications Management

VoIP/VoSIP Systems

CUCM Knowledge

COMSEC Management

Organizational Skills

Education

Bachelor's Degree in IT

Job description

Operations Voice Manager

ID: 2024-2668

Location: US-DC

Category: Information Technology

Type: Regular Full-Time

Overview

DecisionPoint Corporation is seeking an Operations Voice Manager to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program.

This position is onsite in the Washington, DC area.

Duties & Responsibilities

• Oversee and manage the operational support for secure and non-secure voice communications within the Pentagon's primary and alternate technical control facilities, ensuring all voice services are functional, secure, and meet mission-critical needs.
• Maintain COMSEC integrity for voice communications, including secure handling, loading, and destruction of keying material for Type-1 encryption devices.
• Supervise circuit engineering and system engineering tasks related to voice communications, including trend analysis, performance monitoring, and quality control.
• Manage voice-related trouble tickets, ensuring timely resolution and adherence to response times.
• Prepare monthly reports on trouble ticket metrics, including response and resolution times.
• Provide 24x7 support for voice operations, coordinating maintenance and repair actions to ensure uninterrupted service for critical communications.
• Coordinate with other JSP teams and government stakeholders to ensure smooth operations and alignment with DISA and JSP standards, including processing JSP ASI requests and monitoring critical communications infrastructure.

Qualifications

• Active TS/SCI clearance required.
• Bachelor's degree in an IT-related field with 10+ years of relevant experience.
• Certifications: Security+
• Extensive experience managing voice communications in a DoD or similar high-security environment, including secure and non-secure voice services.
• Proficiency in managing VoIP/VoSIP systems, with specific knowledge of CUCM and voice network troubleshooting.
• Strong understanding of JSP and DISA regulations, notices, and operational procedures for voice communications.
• Excellent organizational and management skills to oversee voice operations and ensure continuous support for VIP and other mission-critical communications.
• Knowledge in maintaining and managing COMSEC for voice communications in compliance with DoD and JSP standards.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is committed to providing equal employment opportunity without regard to race, ethnicity, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under applicable laws.
• Pay Transparency Policy: In accordance with Executive Order 13665, we prohibit discrimination against employees or applicants discussing or disclosing their pay, with certain legal exceptions.
• Authorization: By submitting your resume, you authorize DecisionPoint Corporation to share your information with subsidiaries, affiliates, and partners for employment consideration.