Operations Training Manager - Madison 550

Brobston Group LLC; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Brobston Group LLC in New York is seeking an Operations Training Manager for the NYC/Central region. In this role, you will design and deliver impactful training programs to enhance operational efficiency among retail employees. You will partner with various departments to develop and implement effective training materials and ensure effective onboarding for new hires.

The ideal candidate has 5+ years of experience in training delivery within retail operations and possesses excellent communication and organizational skills. A Bachelor’s degree is required.

Qualifications

• 5+ years of experience in curriculum development and training delivery.
• Experience in retail operations preferred.
• Familiarity with learning management systems.

Responsibilities

• Design and develop training materials using various modalities.
• Administer training for new store openings and new hires.
• Conduct needs assessments and provide follow-up support.

Skills

Curriculum development

Training delivery

Communication skills

Microsoft Office proficiency

Organizational skills

Education

Bachelor's degree

Tools

Learning Management Systems

Job description

Summary

As the Operations Training Manager for the NYC/Central region you will design and deliver instructor-led, in-person and web-based training to retail employees to improve operational efficiency and effectiveness. You will conduct needs assessments, develop user-oriented training materials, and provide on-site and virtual support to retail teams. The role reports to the Director, Operations Training and collaborates cross-functionally to implement and update retail policies and procedures.

Responsibilities

• Act as subject‑matter expert on store policies, procedures, processes, and systems.
• Design and develop training materials and resources using multiple modalities (PowerPoint, digital platforms, videos).
• Administer training in‑person and virtually for new store openings, new hires, turnover, and management relocations.
• Conduct needs assessments and provide on‑site individual training and follow‑up support to retail teams.
• Partner with Internal Control and cross‑functional departments to develop, update, and implement retail policies and procedures.
• Manage departmental budget and identify opportunities for cost efficiency.

Requirements

• Bachelor’s degree.
• Minimum 5+ years of experience in curriculum development and training delivery; retail operations experience preferred.
• Experience creating learning materials and familiarity with learning management systems a plus.
• Excellent written and verbal communication and presentation skills; ability to engage diverse audiences.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); comfortable with technology.
• Detail oriented, highly organized, able to manage multiple priorities and exercise sound judgment with sensitive information.