Operations Training Manager, NYC & Central Region

Join; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid parental leave

401(k) matching and profit sharing

Product discount

Job summary

Join is actively seeking an Operations Training Manager for the NYC/Central region. This role involves delivering a variety of training programs to support retail teams and enhance operational efficiency. The ideal candidate will have a Bachelor's Degree and over 5 years of experience in similar roles.

Your responsibilities include conducting needs assessments, developing training materials, and collaborating closely with retail personnel. Benefits include medical coverage, paid time off, and a 401(k) with company matching.

Qualifications

• 5+ years of experience in a similar role with curriculum development.
• Strong written and verbal skills; excellent presentation skills.
• Familiarity with learning management systems is a plus.

Responsibilities

• Deliver in-person and web-based training to employees.
• Conduct needs assessments and develop training materials.
• Administer training via scheduled visits and virtual methods.

Skills

Curriculum development

Training delivery

Retail operations experience

Proficiency in Microsoft Applications

Excellent presentation skills

Communication skills

Organizational skills

Budget management

Education

Bachelor’s Degree

Job description

The Team

The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience.

The Opportunity

As the Operations Training Manager for the NYC/Central region you will be responsible for delivering instructor‑led, in‑person and web‑based training to new and existing employees. Training programs will focus on a variety of topics within the operational areas of a retail store environment. The Operations Training Manager, NYC/Central provides support to the field, that can include on‑site and individual training when needed.

Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end‑user in mind. The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.

About the Role

• A subject‑matter expert on all store policies and procedures, processes, and systems
• Collaborates to develop user‑oriented training materials and resources using a variety of modalities (PowerPoint, digital platforms and resources, videos, etc.)
• Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.
• Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support
• Works closely with Internal Control and other cross‑functional departments to develop, update, and implement retail policies and procedures
• All other duties assigned by supervisor

Supervisory Responsibility

• No

Budget Responsibility

• Yes, the Operations Training Manager will work within the parameters of the department’s set annual budget. The employee should identify areas for cost and efficiency to minimize costs when possible.

Decision Making Responsibility

• Yes, this position will be responsible for interpreting policy, assessing operational training needs at the store level in tandem with appropriate response/actions and implementing efficient workflow processes for auditing.

About You

• Bachelor’s Degree
• A minimum 5+ years of experience in a similar role with curriculum development and training delivery; retail operations experience preferred or experience with transferrable skills
• Involvement and knowledge creating materials for learning; use of learning management systems is a plus
• Strong written and verbal skills; excellent and articulate presentation skills that are motivating and inspiring.
• The ability to effectively listen and communicate appropriately to various audiences at multiple levels
• Well versed with technology and proficient in Microsoft Applications (Word, Excel, PowerPoint)
• Detail oriented and highly organized with the ability to manage multiple tasks simultaneously
• Flexible team player who can effectively prioritize. Ability to work cross‑functionally
• Solid understanding of budgeting and ability to exercise appropriate judgement
• Proven excellence at meeting long and short‑term deadlines
• Ability to be transparent but discreet with sensitive information

The range for this position is $90,000.00 - 110,000.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.