Operations & Training Manager, Luxury Multifamily

Cordish Living; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Cordish Living is seeking an Operations and Training Manager to drive operational consistency across its luxury multifamily portfolio. The role focuses on SOPs, training initiatives, compliance programs, and technology implementations to ensure efficiency and excellent resident experiences.

The person will support onsite leadership, perform portfolio-wide audits, and oversee software adoption, ensuring alignment with company standards and new community openings.

Qualifications

• Minimum of five (5) years of multifamily property management, operations, compliance, training, or portfolio administration experience.
• Strong knowledge of multifamily operations, lease administration, file auditing, and regulatory compliance.
• Experience with Entrata or comparable property management software platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Implement and maintain SOPs across all residential communities.
• Conduct operational audits to ensure adherence to policies and performance standards.
• Manage lease file audits and achieve 100% compliance for move-ins, transfers, renewals, move outs and resident documentation.
• Audit renter's insurance verification and compliance requirements.
• Develop, document, implement, and continuously improve operational procedures and best practices.
• Lead onboarding and operational training for new hires across the portfolio.

Skills

Multifamily Ops

Lease Admin

Audit & Compliance

Training

Entrata

MS Office

Education

Bachelor's degree

Tools

Entrata

Job description

Cordish Living is seeking an Operations and Training Manager to drive operational consistency across its luxury multifamily portfolio. The role focuses on SOPs, training initiatives, compliance programs, and technology implementations to ensure efficiency and excellent resident experiences.

The person will support onsite leadership, perform portfolio-wide audits, and oversee software adoption, ensuring alignment with company standards and new community openings.