Director - Multifamily Operations

Macdonald & Company; El Segundo (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Macdonald & Company is seeking a Director of Operations for its growing Southern California multifamily platform. The role oversees a portfolio of market-rate communities, partnering with executive leadership to drive NOI, improve operational consistency, and implement best-in-class processes across the business.

The position is based at the Southern California headquarters with regular travel across the portfolio, especially in the early months, to build relationships with on-site teams.

Qualifications

• Leads operations for a portfolio of multifamily communities.
• Experience driving NOI and operating performance across assets.
• Strong leadership and mentorship of site teams.

Responsibilities

• Lead operational performance of roughly 12 multifamily communities.
• Mentor Property Managers and site teams across leasing, maintenance, resident services, and finances.
• Drive NOI through revenue optimization, expense management, budgeting, forecasting and analysis.
• Review property financials, metrics, and variances to identify performance gains.
• Partner with Asset Management on capital projects and execution.
• Standardize SOPs and scale processes as the platform grows.
• Support recruitment, coaching, and performance management within operations.
• Collaborate with exec team on strategic initiatives, reporting, and tech implementations.
• Ensure compliance and consistency across all properties.

Skills

Portfolio leadership

NOI optimization

Team development

Budgeting & forecasting

Strategic operations

Education

Bachelor's in Real Estate/Finance/Business

Job description

Macdonald & Company is proud to partner with a well-established, privately held real estate owner and operator to appoint a Director of Operations for its growing multifamily platform based in Southern California.

With a rich history spanning many decades, the company owns and operates a portfolio of approximately 2,500 apartment units across the Western United States and is entering an exciting new phase of growth. Following a strategic portfolio repositioning, the business is streamlining its operations, investing in technology, and expanding into new investment strategies, creating an excellent opportunity for an experienced operational leader to help shape the next chapter.

This is a highly visible leadership position overseeing the operational performance of a portfolio of market-rate multifamily communities. The successful candidate will work closely with executive leadership to drive NOI, improve operational consistency, develop teams, and implement best-in-class processes across the business.

Key Responsibilities

• Lead the operational performance of a portfolio of approximately 12 multifamily communities.
• Provide leadership and mentorship to Property Managers and site teams across leasing, maintenance, resident services, and financial performance.
• Drive portfolio NOI through revenue optimization, expense management, budgeting, forecasting, and financial analysis.
• Review property financials, operating metrics, and budget variances, identifying opportunities to improve performance.
• Partner with Asset Management on capital improvement initiatives, value-add projects, and operational execution.
• Standardize operating procedures and introduce scalable processes as the company continues to institutionalize its platform.
• Support recruitment, coaching, succession planning, and performance management across the operations team.
• Collaborate with executive leadership on strategic initiatives, reporting, technology implementation, and portfolio planning.
• Ensure operational compliance and consistency across all communities.

The Opportunity

This is an excellent opportunity to join a stable, long-term owner with an entrepreneurial culture that is evolving into a more structured, process-driven organization. You'll work alongside an experienced leadership team while having genuine influence over operational strategy and execution.

The role is based from the company's Southern California headquarters and requires regular travel across the portfolio, particularly during the first several months while building relationships with on-site teams. Travel is expected to reduce once the successful candidate is fully established within the business.