Operations Trainer & Onboarding Lead

Encore Fire Protection; Needham (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Purpose-driven work

Flexible dress code

People-focused culture

Productivity tools

Health & wellness

401(k) with match

Life insurance $50,000

Job summary

Encore Fire Protection in Needham, MA is seeking an Operations Trainer to onboard partners to Encore’s software, systems, and SOPs, ensuring users feel confident and capable when they log in and work in the field and office. You will deliver in-person or remote training, create guides and resources, assess needs, and collaborate with IT and development teams to stay current with new features.

This role requires travel up to 80% and a bachelor's degree in Education, IT, or related field, with a

Qualifications

• Experience in training or teaching, particularly in technology applications.
• Proficient with Microsoft Office and similar tools.
• Excellent communication and interpersonal skills.
• Ability to translate complex concepts for diverse audiences.
• Travel availability up to 80%.

Responsibilities

• Develop and deliver engaging training sessions in person or remote.
• Design user-friendly training materials.
• Assess training needs and tailor sessions.
• Provide one-on-one support and troubleshooting.
• Gather feedback to improve programs.
• Collaborate with IT and product teams to stay updated on new features and SOPs.
• Monitor and evaluate training programs through assessments and user feedback.

Skills

Training

Software familiarity

Strong communication

Travel up to 80%

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Encore Fire Protection in Needham, MA is seeking an Operations Trainer to onboard partners to Encore’s software, systems, and SOPs, ensuring users feel confident and capable when they log in and work in the field and office. You will deliver in-person or remote training, create guides and resources, assess needs, and collaborate with IT and development teams to stay current with new features.

This role requires travel up to 80% and a bachelor's degree in Education, IT, or related field, with a