Workplace Experience & Office Operations Specialist

Encore Fire Protection; Lake Parsippany (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Casual dress code

Job summary

Encore Fire Protection is seeking a Workplace Experience Coordinator to enhance the daily employee experience across our New Jersey office. You’ll be the friendly face, manage front-desk interactions, onboarding, and often coordinate events and amenities to keep the office welcoming and productive.

In this hands-on role, you’ll partner with IT, HR, and facilities to keep operations running smoothly, support vendors, and contribute to a positive, safety-focused culture.

Qualifications

• A warm, helpful, and positive attitude with strong communication and interpersonal skills.
• At least one year of experience in office coordination, hospitality, workplace experience, or a similar support role.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• The ability to troubleshoot issues independently and take initiative when addressing challenges.
• Proficiency with Microsoft Office, Outlook, and general comfort working with modern workplace tools.
• A willingness to learn, grow, and contribute to a positive workplace culture.

Responsibilities

• Serve as the first point of contact for the office by greeting visitors, assisting employees, and creating a welcoming environment.
• Support day-to-day office operations including mail distribution, office supplies, maintenance requests, vendor coordination, and workspace setup.
• Coordinate office amenities such as snacks, coffee, weekly catered breakfasts or lunches, birthday treats, and other morale-boosting moments.
• Assist with new employee onboarding by preparing welcome kits and coordinating with IT, HR, and hiring managers to help create a memorable first-day experience.
• Support company events, team meetings, and office celebrations by assisting with food orders, room setup, and logistical coordination.
• Partner with teams across the organization to assist with office moves, workspace planning, and workplace improvements.
• Identify opportunities to improve office processes and help enhance the overall employee experience.

Skills

Communication skills

Interpersonal skills

Office coordination

Organizational skills

Troubleshooting

Microsoft Office and Outlook

Growth mindset

Tools

Microsoft Office

Outlook

Job description

Encore Fire Protection is seeking a Workplace Experience Coordinator to enhance the daily employee experience across our New Jersey office. You’ll be the friendly face, manage front-desk interactions, onboarding, and often coordinate events and amenities to keep the office welcoming and productive.

In this hands-on role, you’ll partner with IT, HR, and facilities to keep operations running smoothly, support vendors, and contribute to a positive, safety-focused culture.