Operations Trainer

Fireline; Baltimore (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Flexible dress code

Job summary

Encore Fire Protection is seeking an Operations Trainer to onboard partners to our software applications, systems, and SOPs. You will ensure users are confident navigating our tools in the field and office, often traveling to partner locations to train teams.

The role requires translating technical concepts into practical steps, strong communication, and delivering engaging in-person or remote sessions. A bachelor’s degree plus proficiency with Microsoft Office helps you succeed.

Qualifications

• Experience in training or teaching, particularly in technology applications.
• Strong ability to translate technical concepts into everyday language.
• Excellent communication and interpersonal skills.

Responsibilities

• Developing and delivering engaging in person or remote training sessions for groups ranging from Three to Forty participants.
• Designing user friendly training materials, including guides, presentations, and online resources
• Assessing the training needs of employees and tailoring sessions accordingly
• Providing one on one support and troubleshooting assistance as needed
• Gathering feedback to continuously improve training programs and materials
• Collaborating with IT, data integrity, and application development teams to stay updated on new features and standard operating procedures
• Monitoring and evaluating the effectiveness of training programs through assessments and user feedback

Skills

Training delivery

Tech applications

Communication

Travel flexibility

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

As part of Encore’s Training and Development team, the Operations Trainer plays a key role in bringing new partners onto Encore’s software applications, systems, and standard operating procedures. Your primary goal is simple and important, make sure users are confident and capable when they log in, click around, and put our tools to work in the field and in the office. You will spend your time where change is happening, inside newly onboarded partner companies, helping teams understand how Encore works, how our systems fit together, and how to use them in a way that enhances productivity and streamlines processes.

If you enjoy helping people learn, translating technical concepts into everyday language, and seeing “it finally clicks” moments in real time, this role will feel like a great fit.

Key Responsibilities

• Developing and delivering engaging in person or remote training sessions for groups ranging from Three to Forty participants
• Designing user friendly training materials, including guides, presentations, and online resources
• Assessing the training needs of employees and tailoring sessions accordingly
• Providing one on one support and troubleshooting assistance as needed
• Gathering feedback to continuously improve training programs and materials
• Collaborating with IT, data integrity, and application development teams to stay updated on new features and standard operating procedures
• Monitoring and evaluating the effectiveness of training programs through assessments and user feedback

What You Bring To The Table

• Experience in training or teaching, particularly in technology applications
• Strong understanding of various software applications and systems
• Excellent communication and interpersonal skills
• The ability to simplify complex concepts for diverse audiences
• Proficiency in Microsoft Office and other relevant software tools
• Ability to travel up to 80 percent to various Encore locations to facilitate training sessions for newly onboarded partner companies

What Makes You Stand Out

• You have a bachelor’s degree in Education, Information Technology, Business, or a related field.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $75,000 - $95,000 per year.

Beyond the Paycheck

About

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminatebased ongender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.