Ops Training Lead — Onboarding & Software Enablement

Fireline; Baltimore (MD); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Flexible dress code

Job summary

Encore Fire Protection is seeking an Operations Trainer to onboard partners to our software applications, systems, and SOPs. You will ensure users are confident navigating our tools in the field and office, often traveling to partner locations to train teams.

The role requires translating technical concepts into practical steps, strong communication, and delivering engaging in-person or remote sessions. A bachelor’s degree plus proficiency with Microsoft Office helps you succeed.

Qualifications

• Experience in training or teaching, particularly in technology applications.
• Strong ability to translate technical concepts into everyday language.
• Excellent communication and interpersonal skills.

Responsibilities

• Developing and delivering engaging in person or remote training sessions for groups ranging from Three to Forty participants.
• Designing user friendly training materials, including guides, presentations, and online resources
• Assessing the training needs of employees and tailoring sessions accordingly
• Providing one on one support and troubleshooting assistance as needed
• Gathering feedback to continuously improve training programs and materials
• Collaborating with IT, data integrity, and application development teams to stay updated on new features and standard operating procedures
• Monitoring and evaluating the effectiveness of training programs through assessments and user feedback

Skills

Training delivery

Tech applications

Communication

Travel flexibility

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Encore Fire Protection is seeking an Operations Trainer to onboard partners to our software applications, systems, and SOPs. You will ensure users are confident navigating our tools in the field and office, often traveling to partner locations to train teams.

The role requires translating technical concepts into practical steps, strong communication, and delivering engaging in-person or remote sessions. A bachelor’s degree plus proficiency with Microsoft Office helps you succeed.