Operations Track Lead: Process Excellence & Team Growth

HCL Technologies Limited; Camden (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited in Camden, NJ is seeking an Operations Manager focused on continuous improvement, problem-solving, and meeting client SLAs. You will empower teams through effective people management to drive service excellence.

Key responsibilities include optimizing business processes, ensuring accurate management reporting, guiding the project team, sharing innovative ideas, and delivering solutions aligned with customer needs to achieve business results.

Qualifications

• Experience driving process improvements and measurable outcomes.
• Ability to manage client SLAs and service levels effectively.
• Strong people leadership and team empowerment skills.

Responsibilities

• Enhance operational systems to improve reporting, information flow, and processes.
• Ensure the support team meets client requirements and expectations.
• Lead and mentor the project team with transparent communication of goals.
• Introduce innovative ideas for process development and organizational progress.
• Provide customer-aligned solutions to drive business results.

Skills

Continuous improvement

Problem solving

Client SLA management

People management

Job description

HCL Technologies Limited in Camden, NJ is seeking an Operations Manager focused on continuous improvement, problem-solving, and meeting client SLAs. You will empower teams through effective people management to drive service excellence.

Key responsibilities include optimizing business processes, ensuring accurate management reporting, guiding the project team, sharing innovative ideas, and delivering solutions aligned with customer needs to achieve business results.