Track Lead (Support & Operations)

HCL Technologies Limited; Camden (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited in Camden, NJ is seeking an Operations Manager focused on continuous improvement, problem-solving, and meeting client SLAs. You will empower teams through effective people management to drive service excellence.

Key responsibilities include optimizing business processes, ensuring accurate management reporting, guiding the project team, sharing innovative ideas, and delivering solutions aligned with customer needs to achieve business results.

Qualifications

• Experience driving process improvements and measurable outcomes.
• Ability to manage client SLAs and service levels effectively.
• Strong people leadership and team empowerment skills.

Responsibilities

• Enhance operational systems to improve reporting, information flow, and processes.
• Ensure the support team meets client requirements and expectations.
• Lead and mentor the project team with transparent communication of goals.
• Introduce innovative ideas for process development and organizational progress.
• Provide customer-aligned solutions to drive business results.

Skills

Continuous improvement

Problem solving

Client SLA management

People management

Job description

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.