Operations Manager: Team Leadership & Process Excellence

Glsauto; Greenville, Northern (SC, KY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical insurance

Dental vision

401K with employer match

PTO

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual

Job summary

GLS is seeking an Operations Manager to lead a team, manage programs and systems to improve customer experience and business processes, and drive compliance. This role includes hiring, training, developing, and motivating staff to achieve business goals while maintaining quality standards.

You will supervise staffing, coach performance, analyze metrics, and collaborate with vendors and other departments to optimize workflows and ensure regulatory adherence.

Qualifications

• Minimum of Bachelor’s degree required.
• 2–4 years’ experience in a supervisory or leadership position.
• Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections.
• Intrinsic motivation with initiative, ability to identify needs, implement improvements, and assess effectiveness.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and ability to influence across levels.

Responsibilities

• Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences.
• Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness.
• Lead and support team members through coaching and training to ensure professionalism and compliance.
• Identify opportunities to improve workflows, call logic, scripts, and processes; partner with vendors and internal teams to implement enhancements.
• Directly supervise employees, including staffing, performance evaluations, and time-off approvals; motivate staff to meet goals.

Skills

Leadership

Team management

Coaching

Communication

Negotiation

Problem solving

Education

Bachelor’s degree

Job description

GLS is seeking an Operations Manager to lead a team, manage programs and systems to improve customer experience and business processes, and drive compliance. This role includes hiring, training, developing, and motivating staff to achieve business goals while maintaining quality standards.

You will supervise staffing, coach performance, analyze metrics, and collaborate with vendors and other departments to optimize workflows and ensure regulatory adherence.