IT Support Operations Leader

HCL Technologies Limited; New Jersey; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

10 days of paid time off per year

10 paid holidays per year

Employee assistance program

Job summary

HCL Technologies Limited in New Jersey is seeking a capable leader to oversee the operations of the support team, including ticket tracking and escalation management, to ensure smooth service delivery.

The role focuses on driving performance, implementing service-improvement strategies, and guiding the team to enhance technical capabilities and productivity. A comprehensive benefits package is provided including health coverage, 401(k), PTO and holidays.

Responsibilities

• Ensure the team meets performance expectations and delivers quality IT support.
• Develop and implement strategies for improving service delivery and customer satisfaction.
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Develop and guide the team members in enhancing their technical capabilities and increasing productivity.

Skills

Team leadership

IT support

Escalation management

Performance tracking

Job description

HCL Technologies Limited in New Jersey is seeking a capable leader to oversee the operations of the support team, including ticket tracking and escalation management, to ensure smooth service delivery.

The role focuses on driving performance, implementing service-improvement strategies, and guiding the team to enhance technical capabilities and productivity. A comprehensive benefits package is provided including health coverage, 401(k), PTO and holidays.