Track Lead: Data SD-WAN & Wireless WLAN Operations

HCL Technologies Limited; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking a Track Lead for Support & Operations in New York. This role focuses on operational excellence, meeting client SLAs, and empowering teams through effective people management.

The ideal candidate leverages Data SD-WAN and Cisco Wireless WLAN to drive efficiency and innovation. Responsibilities include leading the project team, improving reporting, and implementing best practices in support operations while aligning solutions with client needs and organizational

Qualifications

• Proficient in Data SD-WAN and Wireless WLAN technologies.
• Strong problem-solving skills with focus on operational management.
• Excellent communication and people management skills.
• Ability to drive innovation and continuous improvement in support operations.

Responsibilities

• Enhance operational systems using Data SD-WAN and Wireless WLAN to improve reporting and processes.
• Analyze client requirements to ensure the support team meets expectations and implements effective SD-WAN solutions.
• Lead and mentor the project team with transparent communication and adoption of best practices.
• Drive innovation by introducing new process improvements leveraging WLAN and SD-WAN capabilities.
• Provide tailored solutions aligned with customer needs within Data SD-WAN and WLAN scope.

Skills

Data SD-WAN

Wireless WLAN

Operational management

Communication & people mgmt

Tools

Cisco Wireless WLAN

Data SD-WAN

Job description

HCL Technologies Limited is seeking a Track Lead for Support & Operations in New York. This role focuses on operational excellence, meeting client SLAs, and empowering teams through effective people management.

The ideal candidate leverages Data SD-WAN and Cisco Wireless WLAN to drive efficiency and innovation. Responsibilities include leading the project team, improving reporting, and implementing best practices in support operations while aligning solutions with client needs and organizational