IT Technician II: Hybrid Support & Onsite Expert

TeamLogic IT; Colorado Springs (CO); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid Working Environment

401(k) plan with employer match

Medical, Dental & Vision Insurance

Flexible PTO

Job summary

TeamLogic IT in Colorado Springs is seeking an IT Technician to keep systems running smoothly and empower customers with reliable technology. You will handle user support, onboarding, server administration, and security while traveling to client sites as needed, with a hybrid work environment and a salary range of $65,000–$70,000.

Candidates should have a college diploma or 3 years of equivalent experience, Office 365, Windows/macOS, Active Directory, and experience with Ninja RMM and Autotask

Qualifications

• College degree or 3 years equivalent experience.
• Office 365 administration experience.
• Experience with Windows/Mac OS and server OS.
• Active Directory knowledge preferred.
• Ninja RMM and Autotask PSA experience preferred.

Responsibilities

• Respond to service requests via telephone, web portal, and email with timely resolutions.
• Onboard new hires and configure systems for seamless integration.
• Prioritize incidents and requests to meet SLAs.
• Remote and on-site troubleshooting, including hardware repairs.
• Install, configure, and maintain hardware and software across network devices.
• Install antivirus and maintain up-to-date virus definitions.
• Manage servers via Active Directory, DNS, DHCP, and File & Print services.
• Perform preventative maintenance on workstations and peripherals.
• Travel to customer locations as needed with a valid Driver's License.

Skills

Office 365 administration

Windows/macOS OS experience

Active Directory knowledge

Networking knowledge

Ninja RMM

Autotask PSA

Education

College diploma or university degree in Computer Science or 3 years of equivalent work experience

Tools

Ninja RMM

Autotask PSA

Job description

TeamLogic IT in Colorado Springs is seeking an IT Technician to keep systems running smoothly and empower customers with reliable technology. You will handle user support, onboarding, server administration, and security while traveling to client sites as needed, with a hybrid work environment and a salary range of $65,000–$70,000.

Candidates should have a college diploma or 3 years of equivalent experience, Office 365, Windows/macOS, Active Directory, and experience with Ninja RMM and Autotask