Technical Operations Specialist — Hybrid & Automation

Socket.dev; United States; Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

33 days vacation

Hybrid and flexible working options

401(k) Safe Harbor Plan with employer

Comprehensive private health cover

Learning & Development days

Volunteer days

Spot reward bonus scheme

Employee Referral Bonus

Job summary

Netcraft is seeking a Technical Operations Specialist for the Second Line Support team. You will tackle complex operational challenges, enhance automation, and support both internal stakeholders and customers.

This role emphasizes proactive improvement and cross-functional collaboration to strengthen service quality. Ideal candidates will combine strong analytical skills with a proactive mindset, delivering thoughtful solutions while communicating clearly with diverse teams.

Qualifications

• Strong analytical mindset and ability to understand how complex systems interact.
• Ability to diagnose and resolve complex operational issues.
• Excellent written English and verbal communication.
• Self-motivated with the ability to work independently on long-term tasks.

Responsibilities

• Investigate and resolve complex operational issues raised by internal teams and customers.
• Escalation point for high-impact issues and drive them to resolution.
• Develop ideas to improve automation, tooling, and operational processes.
• Analyze data to identify trends and report findings to stakeholders.
• Drive process improvements and optimize workflows across teams.
• Collaborate with engineering, product, and customer-facing teams to deliver better outcomes.

Skills

Technical curiosity

Issue diagnosis

Data analysis

Communication

Independent work

Job description

Netcraft is seeking a Technical Operations Specialist for the Second Line Support team. You will tackle complex operational challenges, enhance automation, and support both internal stakeholders and customers.

This role emphasizes proactive improvement and cross-functional collaboration to strengthen service quality. Ideal candidates will combine strong analytical skills with a proactive mindset, delivering thoughtful solutions while communicating clearly with diverse teams.