Operations Tech level 2-MSP

Staffing Delivered; Town of Germantown (WI); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Staffing Delivered is seeking an Operations Technician to provide advanced technical support and oversee IT operations. The role involves resolving Level 2 tickets, configuring and deploying systems, and supporting key IT projects.

The ideal candidate has hands-on IT expertise, strong organizational skills, and a proactive ownership mindset. The position is full-time with hybrid work in Germantown, WI, and requires travel to client sites as needed.

Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a technical support or IT operations role.
• Strong knowledge of computer hardware & software; system configuration and troubleshooting; prioritization under pressure; problem-solving and customer service.
• Ability to lift and move IT equipment; valid driver’s license and willingness to travel to client sites.
• Preferred MSP experience; familiarity with ticketing systems and remote monitoring tools; exposure to server builds and network infrastructure.

Responsibilities

• Resolve escalated Level 2 support tickets while meeting SLA expectations.
• Manage and fulfill complex technical service requests.
• Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers).
• Perform on-site and remote service calls to diagnose and resolve issues.
• Oversee end-user onboarding and offboarding, ensuring smooth transitions.
• Maintain accurate inventory records, including audits and equipment tracking.
• Handle shipping and receiving of IT hardware and components.
• Take ownership of assigned products, including documentation, maintenance, and troubleshooting.
• Participate in custom and templated IT projects, executing assigned tasks.
• Join on-call rotation to support after-hours critical issues.

Education

Associate’s degree in IT, Computer Science, or related field

Tools

Ticketing systems

Remote monitoring tools

Server builds

Network infrastructure

Security systems

Job description

We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.

This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.

Key Responsibilities

• Resolve escalated Level 2 support tickets while meeting SLA expectations
• Manage and fulfill complex technical service requests
• Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
• Perform on-site and remote service calls to diagnose and resolve issues
• Oversee end-user onboarding and offboarding, ensuring smooth transitions
• Maintain accurate inventory records, including audits and equipment tracking
• Handle shipping and receiving of IT hardware and components
• Take ownership of assigned products, including documentation, maintenance, and troubleshooting
• Participate in custom and templated IT projects, executing assigned tasks
• Join on-call rotation to support after-hours critical issues

Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in a technical support or IT operations role
• Strong knowledge of:
• Computer hardware & software
• System configuration and troubleshooting
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Excellent communication and customer service abilities
• Ability to lift and move IT equipment as needed
• Valid driver’s license and willingness to travel to client sites

Preferred Qualifications

• Experience in managed services (MSP environment)
• Familiarity with ticketing systems and remote monitoring tools
• Exposure to server builds, network infrastructure, or security systems
• Competitive hourly pay starting at $28/hour
• Opportunities for advancement and skill development
• Hands-on experience with diverse technologies and environments
• Supportive, team-oriented work culture

Schedule

• Full-time, Monday–Friday
• Participation in on-call rotation required

Work Location: Hybrid remote in Germantown, WI 53022