Dispatch & Scheduling Operations Leader (Resource Planning)

Socket.dev; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401(k) Retirement Plan with Company M

Paid Time Off accrues

One paid personal day annually

Holiday pay

Job summary

TransWest is seeking an Operations Manager for Resource Planning to lead the Dispatch and Scheduling team, ensuring high-quality service, accurate payroll processing, and KPI-driven performance across client routes and shifts.

You will coordinate service plans, monitor data for efficiency, prepare weekly and monthly reports, and partner with Safety, Training, and Compliance to keep drivers DOT compliant and credentialed. This role demands hands-on leadership and strategic planning.

Qualifications

• 2+ years of experience in transportation operations, resource planning, dispatch management, or workforce scheduling.
• 2+ years in a supervisory or management role, preferably overseeing Dispatch, Scheduling, or high-volume operational teams.
• Proven track record in operational planning, workforce forecasting, or route launch coordination.
• Experience partnering with cross-functional teams (Training, Safety, Compliance, Program Management, IT, Finance).
• Prior experience managing payroll workflows, timekeeping systems, or schedule templates is strongly preferred.
• Experience in data-driven operations, KPI development, and operational reporting required.
• Background in transportation, logistics, shuttle/bus operations, or a DOT-regulated environment preferred.
• Ability to be flexible in schedule to meet operational needs.
• Must be willing to work in outside environments, which may include inclement weather.

Responsibilities

• Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignments, training, toolset up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception.
• Monitor shuttleoperation'sdata for efficiency;identifyissues ofpoor performanceand notify leadership as needed.Ensure the Dispatch Team is working to reduce client SLAs and working to keep at the standard of 98% on-time performance.
• Prepare standard reports weekly,monthlyor as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operationaldataas necessary. Enter data from manual operations reports, invoices or other sources into existing databases or other tracking tools.
• Based on accurately measured Driver KPI's,assistwith the Driver Scorecard Incentive program. Partner with Operational leaders to ensure both successes and opportunities are communicated to each Driver.
• Using coaching, counseling and field-time, work to professionally develop the Scheduling and Dispatch teams.Create andmaintaina succession plan for each.
• Responsible foraccuratepayroll processing,closingand ensuring all scheduling templates areac curate.
• Update andmaintainonline tools to ensureaccuratetracking and reporting.
• Partner with the Safety, Training and Compliance Team to ensure Drivers are service ready, DOT compliant and that they have the proper credentials (badges) for associated accounts.
• Provide strategic direction for the Dispatch and Scheduling Teams and oversee overall performance to ensure alignment with organizational goals.
• Have the ability tolead Team Meetings and be a servant leader.
• Manage multiple high-priority projects and tasks and ensure they getcompletedin a timely manner.
• Other duties as assigned.

Skills

Dispatch management

Workforce scheduling

Operations planning

Payroll workflows

KPI development

Cross-functional collaboration

Tools

GPS tracking

Online scheduling software

Payroll systems

Job description

TransWest is seeking an Operations Manager for Resource Planning to lead the Dispatch and Scheduling team, ensuring high-quality service, accurate payroll processing, and KPI-driven performance across client routes and shifts.

You will coordinate service plans, monitor data for efficiency, prepare weekly and monthly reports, and partner with Safety, Training, and Compliance to keep drivers DOT compliant and credentialed. This role demands hands-on leadership and strategic planning.