Scheduling Lead for Growth & Efficiency

Socket.dev; Highland Hills (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Window Nation is seeking a Scheduling Supervisor to lead a team of 10+ employees, ensuring accurate staffing for post-installation activities and warranty appointments. The role reports to the Scheduling Manager and focuses on optimizing resources, dashboards, and processes to drive project efficiency and customer satisfaction.

The ideal candidate has 3+ years in scheduling, with CRM and route optimization experience, and a track record in high-volume environments.

Qualifications

• High School degree or GED is required.
• 3+ years’ scheduling-related experience; home improvement or similar industry preferred.

Responsibilities

• Reviews staffing assignments for scheduling efforts related to post-sale activities including measurement, services following installations, and warranty appointments.
• Assists with onboarding programming; leads new and ongoing training for team.
• Monitors dashboards, reports, calendars and pipelines to confirm resources are maximized to ensure project efficiency and customer satisfaction.
• Works with manager to ensure effective performance management of team; identifies opportunities and makes recommendations for resolution.
• Provides feedback on the efficiency of existing related technology.
• Creates a comprehensive staffing schedule to ensure all markets are properly covered during expected hours of operations.
• Serves as subject matter expert in scheduling processes in CRM and related systems; participates in the improvement, maintenance, and upgrades of related systems and processes.
• Presents and trains to project processing changes provided to the stakeholders within the scheduling team.
• Identifies significant trends and areas for management attention, indicators of business activity and other analysis and reporting to management.

Skills

Scheduling experience

CRM proficiency

Route optimization

Leadership

Education

High School diploma or GED

Tools

D365

Job description

Window Nation is seeking a Scheduling Supervisor to lead a team of 10+ employees, ensuring accurate staffing for post-installation activities and warranty appointments. The role reports to the Scheduling Manager and focuses on optimizing resources, dashboards, and processes to drive project efficiency and customer satisfaction.

The ideal candidate has 3+ years in scheduling, with CRM and route optimization experience, and a track record in high-volume environments.