Operations Leader - Process & Team Growth

Cogency Global Inc; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule

9am–5pm hours

Salary $60k–$65k

Job summary

Cogency Global Inc in New York is seeking a Supervisor to lead Service of Process operations across multiple offices. You will coach a high-performing team, balance daily workflow with people leadership, and ensure service levels are met while maintaining quality.

You will partner with cross-functional teams, handle escalations, drive process improvements, and foster collaboration. The role is hybrid with typical hours 9 a.m.–5 p.m., salary range $60K–$65K.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Five or more years of experience in operations, account support, or related business environments.
• Previous supervisory or coaching experience is strongly preferred.
• Demonstrated ability to lead, motivate, and develop employees.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach, and develop a high-performing team and empower employees to solve problems and take ownership.
• Oversee daily operations to ensure work is accurate, efficient, and meets service level expectations.
• Evaluate workflows and implement improvements to boost efficiency, consistency, and quality.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Partner with supervisors and managers to strengthen communication and cross-office collaboration.
• Serve as primary resource for complex escalations with sound judgment and professionalism.
• Monitor quality, productivity, and KPIs to drive team performance improvements.
• Foster a positive, inclusive culture built on trust and open communication.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Time management

Coaching

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Agent Central/TRAC/OPUS

Document management systems

Job description

Cogency Global Inc in New York is seeking a Supervisor to lead Service of Process operations across multiple offices. You will coach a high-performing team, balance daily workflow with people leadership, and ensure service levels are met while maintaining quality.

You will partner with cross-functional teams, handle escalations, drive process improvements, and foster collaboration. The role is hybrid with typical hours 9 a.m.–5 p.m., salary range $60K–$65K.