Operations Team Captain: Lead Store Excellence

DICK'S Sporting Goods; Novi (MI); On-site; USD 48,000 - 70,000; Full time

Job summary

DICK'S Sporting Goods in Novi, MI is seeking a Team Captain of Operations to lead store performance on the sales floor and behind the scenes, delivering an athlete-ready experience. You will coach your team on merchandising, pricing, and signage while supporting inventory, fulfillment, and stockroom processes.

You will build a strong, collaborative team, hire and develop teammates, enforce safety and loss prevention, and ensure high standards of customer service.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information and upholding merchandising standards.
• Assist with development of 30-60-90 day plans and lead store initiatives within budgets and goals.
• Schedule and assign workload to maximize efficiency while meeting payroll and financial goals.
• Build and lead a strong team, hire and onboard direct reports, coach, and conduct performance reviews.
• Enforce safety, loss prevention, and standard operating procedures; hold teammates accountable.

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Novi, MI is seeking a Team Captain of Operations to lead store performance on the sales floor and behind the scenes, delivering an athlete-ready experience. You will coach your team on merchandising, pricing, and signage while supporting inventory, fulfillment, and stockroom processes.

You will build a strong, collaborative team, hire and develop teammates, enforce safety and loss prevention, and ensure high standards of customer service.