Operations Support Specialist (Onsite) — ERP & Docs

Qualified Staffing; Livingston (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Qualified Staffing is seeking an Operations Support professional in Livingston, TN to coordinate administrative and operational tasks, maintain electronic records, and support the ERP system. This role requires meticulous attention to detail, strong organization, and the ability to adapt to changing priorities while meeting deadlines.

You will enter and maintain service orders, process documents for internal staff and clients, and generate reports from the ERP.

Qualifications

• High school diploma or equivalent.
• College degree is not required.
• 3+ years of advanced Microsoft Excel experience required.
• 3+ years of advanced Microsoft Word experience required.
• 4+ years of customer service experience preferred.
• Strong computer and internet research skills.
• Experience working with ERP systems and document control is beneficial.

Responsibilities

• Enter and maintain Service Orders, Inspection and Test results, and other operational information.
• Process and distribute documentation to internal personnel, field employees, and customers.
• Process New Order Assignments, Technical Reports, Release Notices, Nonconformance Reports, and company and customer timesheets.
• Generate required reports through the company's ERP system.
• Maintain and control Quality Records, Standard Operating Procedures, Specifications, Documentation, and Data.
• Assist with new-hire personnel background verification and related documentation.
• Answer and direct incoming phone calls to the appropriate operations personnel.
• Maintain Client Contract files and ensure records are organized, accurate, and current.
• Support the implementation and administration of the company's Health, Safety and Environmental (HSE) program, including coordination with remote subcontractors.
• Provide administrative and operational support to executive staff.
• Perform additional duties as assigned by the VP of Operations.

Skills

Excel

Word

Customer Service

ERP Systems

Research Skills

Communication

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Qualified Staffing is seeking an Operations Support professional in Livingston, TN to coordinate administrative and operational tasks, maintain electronic records, and support the ERP system. This role requires meticulous attention to detail, strong organization, and the ability to adapt to changing priorities while meeting deadlines.

You will enter and maintain service orders, process documents for internal staff and clients, and generate reports from the ERP.