Operations Support Specialist - Hybrid (Fort Mill)

OneMain Financial; Fort Mill (SC); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial is seeking an Operations Support Representative Intermediate for the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. The role provides administrative support, handles inquiries from agents, supervisors and customers, and processes high volumes of tasks accurately.

Location is Fort Mill, SC with a hybrid schedule (Tuesday to Thursday). The candidate should have a High School/GED and prior operational support or customer service experience, and the

Qualifications

• High School/GED Diploma.
• Operational Support/Customer Service experience.
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.
• Ability to effectively work within multiple systems simultaneously.

Responsibilities

• Manage incoming/outgoing physical mail and electronic mail.
• Process various accounts status updates requested by front line operations.
• Ensuring assigned tasks are completed in a timely and accurate manner.
• Completing Ad-Hoc reviews as assigned by management.
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies.
• Review and decision accounts adhering to published procedures.
• Communicate with various departments on various account related topics.
• Researching a variety of account related issues.
• Work with management on various remediation projects.

Skills

Operational Support

Customer Service

Independent Worker

Time Management

Education

High School/GED Diploma

Job description

OneMain Financial is seeking an Operations Support Representative Intermediate for the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. The role provides administrative support, handles inquiries from agents, supervisors and customers, and processes high volumes of tasks accurately.

Location is Fort Mill, SC with a hybrid schedule (Tuesday to Thursday). The candidate should have a High School/GED and prior operational support or customer service experience, and the