Operations Support Representative

OneMain Financial; Fort Mill (SC); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial is seeking an Operations Support Representative Intermediate for the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. The role provides administrative support, handles inquiries from agents, supervisors and customers, and processes high volumes of tasks accurately.

Location is Fort Mill, SC with a hybrid schedule (Tuesday to Thursday). The candidate should have a High School/GED and prior operational support or customer service experience, and the

Qualifications

• High School/GED Diploma.
• Operational Support/Customer Service experience.
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.
• Ability to effectively work within multiple systems simultaneously.

Responsibilities

• Manage incoming/outgoing physical mail and electronic mail.
• Process various accounts status updates requested by front line operations.
• Ensuring assigned tasks are completed in a timely and accurate manner.
• Completing Ad-Hoc reviews as assigned by management.
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies.
• Review and decision accounts adhering to published procedures.
• Communicate with various departments on various account related topics.
• Researching a variety of account related issues.
• Work with management on various remediation projects.

Skills

Operational Support

Customer Service

Independent Worker

Time Management

Education

High School/GED Diploma

Job description

OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative Intermediate role with the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. This position will provide administrative support including account review, handling questions from agents or Supervisors / Department Manager and interaction with Internal and External customers. The ability to process a high volume of tasks quickly and accurately throughout the day is a must for this position.

In the Role

• Manage incoming/outgoing physical mail and electronic mail
• Process various accounts status updates requested by front line operations
• Ensuring assigned tasks are completed in a timely and accurate manner
• Completing Ad-Hoc reviews as assigned by management
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
• Review and decision accounts adhering to published procedures
• Communicate with various departments on various account related topics
• Researching a variety of account related issues
• Work with management on various remediation projects

Requirements

• High School/GED Diploma.
• Operational Support/Customer Service experience.
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.
• Ability to effectively work within multiple systems simultaneously

Preferred Requirements

• Financial Services and Lending background

Location: Fort Mill, SC // Hybrid: Tuesday - Thursday

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.