Operations Support Specialist

ICONMA; Saint Petersburg (FL); Hybrid; USD 40,000 - 75,000; Full time

Job summary

An innovative financial company is seeking an Operations Support Specialist to enhance their operational efficiency in a hybrid work environment. This role involves coordinating daily tasks, troubleshooting issues, and collaborating with various departments to ensure seamless operations. Ideal candidates thrive in fast-paced settings and possess strong problem-solving skills. With excellent growth opportunities and a commitment to employee well-being, this position offers a chance to make a significant impact in a supportive and dynamic workplace.

Benefits

Health Benefits

Referral Program

Growth Opportunities

Qualifications

• Proven experience in an operations support role or similar position.
• Ability to adapt to changing priorities and handle multiple tasks.

Responsibilities

• Assist in coordination and execution of daily operational tasks.
• Monitor and report on key performance indicators (KPIs).
• Troubleshoot and resolve operational issues promptly.

Skills

Operational Support

Problem-Solving

Communication Skills

Organizational Skills

Attention to Detail

Time Management

Education

Bachelor's Degree

Job description

Our Client, a Financial company, is looking for an Operations Support Specialist for their St. Petersburg, FL/Hybrid location.

Responsibilities:

• Assist in the coordination and execution of daily operational tasks focused on billing and data entry
• Provide support to various departments, including RCS Service, RCS Finance, and RCS Client Engagement
• Troubleshoot and resolve operational issues promptly
• Maintain accurate records and documentation of operational activities
• Collaborate with team members to improve processes and workflows
• Monitor and report on key performance indicators (KPIs) to ensure operational efficiency
• Support the implementation of new systems and technologies as needed
• Communicate effectively with team members and stakeholders
• Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.)
• Special projects as assigned

Requirements:

• Thrive in a fast-paced result driven culture; proactive and can work with a sense of urgency.
• Identify inaccuracies, trends, or misleading information during processing.
• Promoting effective coordination between multiple work groups and functional areas.
• Strong verbal and written communication skills
• Cultivating and maintaining effective working relationships.
• Demonstrated ability to quickly grasp new concepts and processes, adapting efficiently to changing environments and tasks.
• Identifying and resolving systemic and operational issues
• Proven experience in an operations support role or similar position
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Bachelor's degree in a related field or an equivalent combination of education and work experience.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.