Operations Support Specialist

Mortgage Connect LP; Denver (CO); Remote; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations Support Specialist I to join their dynamic team. In this remote role, you will leverage your expertise in data analytics and Microsoft Excel to monitor workflows and ensure productivity. Your strong communication skills will be essential in liaising with clients and managing tasks to meet service level agreements. This role offers a competitive salary and extensive benefits, including a flexible work environment that promotes work-life balance and personal growth. If you are detail-oriented and thrive under pressure, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

Paid Holidays

Generous PTO

401K Plan

Paid Volunteer Time

Paid Maternity and Parental Leave

Employee Discounts

Continuous Learning Opportunities

Qualifications

• Intermediate experience in Microsoft Excel and familiarity with MS Office.
• Strong analytical skills and attention to detail required.

Responsibilities

• Monitor and troubleshoot document creation workflows.
• Produce internal and external reports and document processes.

Skills

Microsoft Excel

Data Analytics

Communication Skills

Problem Solving

Attention to Detail

Customer Service

Tools

MS Office

Adobe

VBA/Macro

Job description

Overview

Mortgage Connect, LP is looking for an Operations Support Specialist I. As an Operations Support Specialist I, you are responsible for monitoring and troubleshooting document creation workflows, producing internal and external reports, documenting processes and utilizing data analytics to meet organizational objectives.

What you will do

• Utilize excel to ensure productivity gains and client SLAs are met
• Pull and utilize reports from the SSRS reporting server
• Ensure accurate upload of data into database
• Communicate clearly with Client
• Handle Ad-Hoc requests
• Perform data and physical document comparisons and reconciliations
• Manage workflow and tasks to complete within client SLA
• Assist in training junior staff
• Must be able to work overtime as required
• Other duties as assigned

What you will bring

• Intermediate Microsoft Excel experience
• Familiarity with MS Office Applications and Adobe
• VBA/Macro experience a plus
• Extreme attention to detail and ability to work under pressure to achieve deadlines
• Excellent verbal and written communication skills; analytical skills
• Ability to work independently and as a part of a team
• Creative/innovative problem solver
• Strong customer service skills and interpersonal skills

What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation:Paid holidays and generous PTO based on tenure
• Community and Philanthropy:Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future:401K plan and robust continuous learning opportunities
• Work Perks Program:Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is aremote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”:Connect,Collaborate,Communicate,Care, andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete apre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]