Desktop Support Specialist - ITS-Operations

UTMB School of Health Professions; Galveston (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in Technical Support Services is seeking entry-level candidates for a remote technical support position. This role offers flexibility and the chance to develop skills in customer service and technical assistance. You will provide support for various operating systems and applications, ensuring a positive experience for clients. Ideal for those looking to start their career in technical support within a supportive environment.

Benefits

Remote Work Flexibility

Opportunity for Career Development

Qualifications

• No prior experience required.
• Experience supporting Windows 10 OS and Office 365.

Responsibilities

• Provide technical support via telephone in a remote work environment.
• Utilize departmental support tools to resolve client issues promptly.
• Track incidents through a ticketing system.

Skills

Customer Service

Analytical Skills

Education

Associate's Degree

Tools

Windows 10

Office 365

OneDrive

Mac OS

Job description

Employer Industry: Technical Support Services

Why consider this job opportunity:
- Salary commensurate with experience
- Remote work flexibility, allowing you to work from home
- Opportunity to gain experience in technical support and customer service
- Develop skills in supporting various operating systems and applications
- Work within a supportive environment with established internal controls and reporting structures

What to Expect (Job Responsibilities):
- Provide technical support and assistance via telephone in a remote work environment
- Utilize departmental support tools to resolve client computer issues promptly
- Track incidents through a ticketing system while adhering to established SLAs
- Diagnose and resolve unique, non-recurring problems with application software and operating systems
- Assist with the installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment

What is Required (Qualifications):
- Associate's degree or equivalent in a related field
- No prior experience required
- Experience supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC, and laptop hardware in an enterprise environment
- Excellent customer service and analytical skills
- Ability to adhere to internal controls and reporting structures

How to Stand Out (Preferred Qualifications):
- Familiarity with troubleshooting basic printer issues
- Experience in a technical support role within a remote environment

#TechnicalSupport #RemoteWork #CustomerService #EntryLevel #CareerDevelopment

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