Operations Support Specialist

Real Radiology, LLC; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative teleradiology company is seeking an Operations Support Specialist to enhance patient outcomes. This role involves managing operations to ensure timely flow of Radiology studies in a dynamic 24/7 environment. The ideal candidate will possess strong communication and active listening skills, adaptability to fast-paced settings, and a deep understanding of radiology concepts. Join a passionate team dedicated to transforming healthcare and making a meaningful impact. This opportunity offers a comprehensive benefits package and the flexibility to support your personal life.

Benefits

Comprehensive benefits package

Retirement and profit sharing

Paid time off

Flexibility to support personal life

Qualifications

• Graduate from an ARRT accredited School of Radiologic Technology.
• Registered Radiology Technologist certificate required.
• 2-3 years of Customer Support experience preferred.

Responsibilities

• Proofreads and updates reports for quality assurance.
• Ensures studies are complete for radiologist interpretation.
• Provides Level Two phone support to internal and external customers.

Skills

Strong communication skills

Active listening skills

Adaptability

Self-motivated

Attention to detail

Understanding of radiology terms

Time management

Education

Graduate from ARRT accredited School of Radiologic Technology

Registered Radiology Technologist certificate

2-3 years of Customer Support experience

Job description

Job Details

Salary Range: Undisclosed

Description

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As an Operations Support Specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment.

The schedule for this position is Friday to Sunday, 7pm to 7:30am CST.

THE ROLE

Job Functions

• Proofreads, amends, and updates reports per a quality assurance process
• Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
• Professional communication with physicians, clients, and Operations team members
• Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
• Provides Level Two phone support to internal and external customers
• Additional project-based responsibilities

Skills

• Strong communication skills, both verbal and written
• Excellent active listening skills with interpersonal and rapport-building skills
• Adaptability, flexibility, and comfortable working in fast-paced environments
• Creative, self-motivated, proactive, and confident nature with the ability to work remotely
• High attention to detail
• Ability to interact effectively with internal and external clients
• Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
• Demonstrates a well-organized time management process

Qualifications

• Graduate from an ARRT accredited School of Radiologic Technology
• Registered Radiology Technologist certificate
• 2-3 years of Customer Support experience

BENEFITS & PERKS

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life

Qualifications