Technical Support Engineer - Michigan Truck Plant

Ford, Inc; Wayne, Northern (MI, KY); Hybrid; USD 74,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Employee discounts

Job summary

Ford Motor Company in Wayne, MI, is seeking a Technical Support Engineer to support IT operations at the Michigan Truck Plant. The role involves providing technical support for applications, infrastructure, and end-user tools on the plant floor, with opportunities to work with a global IT team.

The position emphasizes troubleshooting, data analysis, and collaboration with cross-functional teams to meet productivity goals in a manufacturing environment.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 1+ years of experience in IT operations, support, or related area.
• Experience with Windows, Linux, and network infrastructure.
• Familiar with plant floor automation is a plus.
• Strong communication and teamwork.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Provide technical support for IT applications, infrastructure, OS, and end-user productivity tools.
• Interface with Business IT to prioritize improvements.
• Support Plant Floor Systems / PDO teams in incident resolution and escalations.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.

Skills

Office automation

Windows

PCs & Printers

Server administration

Windows Server

Linux

Active Directory

VMware/VM servers

Cisco routers & switches

Troubleshooting

Education

Bachelor's degree in IT/CS

Tools

VMware

Windows Server

Cisco IOS

Active Directory

Job description

Technical Support Engineer - Michigan Truck Plant

Wayne, MI, United States (On-site)

Trending

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles.

You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility.
The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals.

Responsibilities

What you’ll do...

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.

Qualifications

You’ll have...

• Bachelor’s degree in Information Technology, Computer Science, or related OR a combination of education and experience.
• 1+ years of experience in any of the following areas:
  • Experience with Office automation, Windows, PC’s & Printers
  • Experience with Server administration; Windows or Linux
  • Knowledge of Windows server and Windows Active Directory
  • Experience with VM servers
  • Familiar with Cisco routers and switches to include basic troubleshooting and cable installation

Even better, you may have...

• Strong written and verbal communication skills
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
• Experience in a manufacturing environment
• Experience identifying, investigating & solving problems without supervision
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)
• Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
• Motivated and self-starter

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6 - 8 | $74,300 - $166,200

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Job Info

• Job Identification 70444
• Job Category Enterprise Technology
• Degree Level Bachelor's Degree or equivalent
• Job Schedule Full time
• Locations 38303 Michigan Ave, Wayne, MI, 48184, US (On-site)