Operations Support & Process Improvement Specialist

Trustage-; Waverly (IA); On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

Parental leave

401k

Tuition reimbursement

Hybrid work model

Job summary

TruStage in the United States seeks an Operations Support Professional to bridge front line support and professional staff, assisting with day-to-day operation needs and monitoring trends. The role requires problem-solving and the ability to manage multiple tasks with accuracy.

You will lead small to mid-size initiatives, coordinate with IT and contracted partners, and contribute to continuous improvement through Lean and Six Sigma principles, working toward enhanced operational performance and

Qualifications

• High School Diploma or equivalent work experience.
• Four to five years of related professional experience.
• Demonstrated analytical and problem-solving skills.
• Knowledge of business systems and processes, product lines, and company operations.
• Proven teamwork and collaboration with diverse groups.
• Ability to communicate clearly at all levels, in writing and verbally.
• Adaptability to new situations and changes in direction.

Responsibilities

• Supports operational teams by monitoring trends and addressing routine needs.
• Leads small to mid-size initiatives department-wide.
• Maintains and documents processes and procedures with execution teams.
• Provides system issue support and coordinates with IT liaison.
• Plans and facilitates meetings to develop operational procedures and training.

Skills

Analytical thinking

Problem-solving

Communication

Teamwork

Prioritization

Adaptability

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Word

Teams

Excel

PowerPoint

SharePoint

Job description

TruStage in the United States seeks an Operations Support Professional to bridge front line support and professional staff, assisting with day-to-day operation needs and monitoring trends. The role requires problem-solving and the ability to manage multiple tasks with accuracy.

You will lead small to mid-size initiatives, coordinate with IT and contracted partners, and contribute to continuous improvement through Lean and Six Sigma principles, working toward enhanced operational performance and