Operations Support & Data Coordination Specialist

Hired by Matrix, Inc.; Utah; On-site; USD 48,000 - 64,000; Full time

Job summary

Matrix, Inc. is hiring an Operations Support on-site in Utah for a contract role. The position emphasizes client interaction, workload balancing, and strong coordination across teams to maintain service levels and deliverables.

The role requires solid Excel skills, problem-solving abilities, and effective presentation and stakeholder management to support Escheatment Operations and related projects.

Qualifications

• Demonstrated experience identifying and addressing client needs; actively participating in discussions and meetings.
• Balance workloads while meeting client expectations; provide candid, meaningful feedback and keep management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills to establish excellent working relationships with internal business areas and clients.
• Project management capabilities; strong critical thinking, organizational, and problem-solving skills.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed and work on assigned projects to support Escheatment Operations.
• Identify and elevate potential process anomalies to management in a timely manner.

Skills

Client communication

Project management

Data analysis

Problem solving

Stakeholder management

Presentation skills

Attention to detail

Tools

MS Excel

Job description

Matrix, Inc. is hiring an Operations Support on-site in Utah for a contract role. The position emphasizes client interaction, workload balancing, and strong coordination across teams to maintain service levels and deliverables.

The role requires solid Excel skills, problem-solving abilities, and effective presentation and stakeholder management to support Escheatment Operations and related projects.