Operations Support

Hired by Matrix, Inc.; Utah; On-site; USD 48,000 - 64,000; Full time

Job summary

Matrix, Inc. is hiring an Operations Support on-site in Utah for a contract role. The position emphasizes client interaction, workload balancing, and strong coordination across teams to maintain service levels and deliverables.

The role requires solid Excel skills, problem-solving abilities, and effective presentation and stakeholder management to support Escheatment Operations and related projects.

Qualifications

• Demonstrated experience identifying and addressing client needs; actively participating in discussions and meetings.
• Balance workloads while meeting client expectations; provide candid, meaningful feedback and keep management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills to establish excellent working relationships with internal business areas and clients.
• Project management capabilities; strong critical thinking, organizational, and problem-solving skills.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed and work on assigned projects to support Escheatment Operations.
• Identify and elevate potential process anomalies to management in a timely manner.

Skills

Client communication

Project management

Data analysis

Problem solving

Stakeholder management

Presentation skills

Attention to detail

Tools

MS Excel

Job description

Job Description

Job Description

At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Operations Support.
Position Type:

• Contract
• On-Site

Required:

• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings.
• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem-solving skills.
• Considerable technical skills, large data management processing, and MS Excel experience.

Responsibilities:

• Respond to and coordinate with clients/business areas in regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed-Work on assigned projects on an as-needed basis to support Escheatment Operations.
• Identify and elevate potential process anomalies to management in a timely manner.