Operations Support & Customer Experience Specialist

Redline Equipment; Kentucky; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Affiliate Rewards Program

Personal Finance Solutions

Job summary

Redline Equipment is seeking an Operations Support Specialist to foster a collaborative, customer‑centric environment at our Kentucky location. You will ensure excellent service by solving problems and facilitating clear communication across departments.

The role emphasizes supporting service work orders, accounts payable processes, and donor/sponsorship coordination while aligning with our core values of Heroic Customer Support and Transparency.

Qualifications

• High School Diploma or GED required.
• Agriculture background preferred.
• Minimum of two years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

Responsibilities

• Cultivate a positive internal and external customer experience by assisting and providing resolutions.
• Champion company communications by educating employees and initiating implementation within the location.
• Support vendor-related account payables reconciliation and processing.
• Provide recommendations on process improvements to drive excellence.
• Collaborate with team members to interpret company financials and identify resolutions to achieve desired results.
• Coordinate location meetings and events to ensure successful execution.
• Oversee the established customer satisfaction program and monitor outcomes.
• Assist with general administrative tasks within the Parts department and service work order process.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Redline Equipment is seeking an Operations Support Specialist to foster a collaborative, customer‑centric environment at our Kentucky location. You will ensure excellent service by solving problems and facilitating clear communication across departments.

The role emphasizes supporting service work orders, accounts payable processes, and donor/sponsorship coordination while aligning with our core values of Heroic Customer Support and Transparency.