Operations Support Specialist

Redline Equipment; Kentucky; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Affiliate Rewards Program

Personal Finance Solutions

Job summary

Redline Equipment is seeking an Operations Support Specialist to foster a collaborative, customer‑centric environment at our Kentucky location. You will ensure excellent service by solving problems and facilitating clear communication across departments.

The role emphasizes supporting service work orders, accounts payable processes, and donor/sponsorship coordination while aligning with our core values of Heroic Customer Support and Transparency.

Qualifications

• High School Diploma or GED required.
• Agriculture background preferred.
• Minimum of two years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

Responsibilities

• Cultivate a positive internal and external customer experience by assisting and providing resolutions.
• Champion company communications by educating employees and initiating implementation within the location.
• Support vendor-related account payables reconciliation and processing.
• Provide recommendations on process improvements to drive excellence.
• Collaborate with team members to interpret company financials and identify resolutions to achieve desired results.
• Coordinate location meetings and events to ensure successful execution.
• Oversee the established customer satisfaction program and monitor outcomes.
• Assist with general administrative tasks within the Parts department and service work order process.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

About the Position:

• The Operations Support Specialist will create and foster a collaborative working environment.
• This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.

Our Comprehensive Benefits Package Includes:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Affiliate Rewards Program
• Personal Finance Solutions

Responsibilities:

• Highly align with our mission and core values.
• Ensure a positive internal and external customer experience by assisting and providing resolutions.
• Champion company communications by educating employees and initiate implementation within the location.
• Instrumental in the reconciliation and processing of vendor related account payables.
• Provide recommendations on process improvements to drive excellence.
• Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
• Coordinate all activities related to location meetings and events.
• Oversee established customer satisfaction program.
• Facilitate the whole goods sales activities to assure company objectives are met.
• Provide clerical assistance within the Parts department.
• Support the Service work order process and manage time entry.
• Review, setup or make changes to customer account profiles in operating system.
• Count money in cash drawer and reconcile according to company policy.
• Manage location donations and sponsorship requests.
• Act as a liaison to employees for the Human Resource department.
• Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
• Collaborate interdepartmentally to identifying opportunities and ensure operational success.
• Adhere to company Policies and Standard Operating Procedures.
• Performs other duties as assigned.

Qualifications or Requirements:

• High School Diploma/GED required.
• Agriculture background preferred.
• Minimum of two years of Customer Service.
• Excellent communication and interpersonal skills.
• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

What is Redline Equipment?

• We are an agriculture equipment dealership with 9 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth