Carrier Relations Associate

Total Quality Logistics; Cincinnati (OH); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

Total Quality Logistics is looking for a Carrier Relations Associate based in Cincinnati, OH. In this role, you will be responsible for processing carrier feedback and resolving payment issues effectively.

Successful candidates should possess strong communication skills and at least one year of experience in the transportation field. The position offers a competitive starting compensation of $18.50/hour and opportunities for advancement.

Qualifications

• At least 1 year of experience in the transportation industry preferred.
• Strong customer service and relationship‑building abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Receive, document and validate carrier feedback via phone, email, and surveys.
• Resolve payment disputes and delays by following established protocols.
• Support cross‑functional teams related to carrier feedback and relationships.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

Attention to detail

Education

College degree or enrollment in post‑secondary program

Job description

About the role:

As a Carrier Relations Associate, you will ensure timely and accurate processing of carrier feedback and payment issues. Using internal and external tools, you will validate feedback, create and communicate resolutions and **escalate** as needed. The role emphasizes issue resolution, carrier satisfaction, process improvement and support for carrier tools, all in line with internal and security protocols.

What’s in it for you:

• Compensation starting at $18.50/hour
• Advancement opportunities within structured career paths
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Receive, document and validate carrier feedback via phone, email and surveys
• Resolve payment disputes and delays by following established protocols
• Assist carriers with tracking and Carrier Dashboard access, including basic troubleshooting and security protocols
• Enter and approve shed locations for the sales floor using standard procedures
• Support cross‑functional teams (Operational Sales, Cargo Security, Claims, SQA, etc.) in activities related to carrier feedback and relationships
• Review, research, and respond to carrier feedback, ensuring effective communication and resolution when applicable
• Escalate issues involving potential deviations from TQL policy or procedure
• Resolve sales floor issues in accordance with TQL policy

What you need:

• College degree or enrollment in post‑secondary education program preferred
• At least 1 year of experience in the transportation industry preferred
• Strong customer service and relationship‑building abilities
• Clear, effective communication and interpersonal skills
• Familiarity with TQL policies and procedures
• Ability to engage with diverse personalities with professionalism
• Strong organizational skills and attention to detail
• Capable of managing shifting priorities and working independently
• Ability to maintain confidentiality
• Ability to show a basic understanding of logistics and accounting terms

Where you'll be:

4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.